Which MDO solution are you trying to access?
Are you logging in with your Marriott EID or MDO provided credentials?
Marriott EID is managed by Marriott Support.
Contact Marriott Support for assistance with resetting your EID password.
How do I reset my password?
Reset your password
Info
myDigitalOffice will email your credentials once your account is activated.
Check your spam folder for an email from myDigitalOffice before resetting your password.
- Go to https://launch.mydigitaloffice.com/
- Click Don’t remember your password? (under the Password field).
- Follow the onscreen prompts.
- You will receive an email with a link for resetting your password.
Troubleshoot account and password issues
Troubleshoot account issues
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Yes
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No
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I have a Marriott EID
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I don't know
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Follow the Log in instructions.
Were you able to log in successfully?
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Yes
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No
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Credentials are emailed once your account is activated (once approved by your Hotel Management Group).
Have you checked your email spam folder for any emails from myDigitalOffice?
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No
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Yes, nothing found
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Yes, but they don't work
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Follow the Reset your Password instructions using your work email address as your username.
Alternatively, you can follow the Reset your Password instructions using your work email address as your username.
Open your work email and check your spam folder for any emails from myDigitalOffice.
Did you find your credentials?
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Yes
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No
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Submit a Support Ticket requesting assistance with your access.
Visit the myPlan password reset page to reset your password and access your account.
If you encounter any further issues, visit the myPlan support page.
Currently, inTouch has its own credentials and is accessible via an inTouch account.
Email assist@intouchdata.com if you require assistance with your access.
Currently, HelloGM has its own credentials. Visit the HelloGM support center for assistance with your account.