I can't access my account

Learn how to resolve an issue with accessing your account.

Written By Amanda Harris (Administrator)

Updated at October 20th, 2023

What MDO solution are you trying to access?

myDocs

 

myPerspective

 

DataVision

 

myPlan

 

inTouch

 

HelloGM

 
 

Do you belong to a Marriott property or organization with only Marriott properties?

Yes

 

No

 
 

Marriott users need to log into the Marriott Extranet with their Marriott EID username and password.

If you encounter any password issues, you need to contact Marriott Support for assistance.

 

Have you received your myDigitalOffice credentials via email (check your spam folder)?

Yes

 

No

 
 

Follow the instructions in that email.

Were you able to log in successfully?

Yes

 

No

 
 

Excellent!

You can find additional resources in the MDO Knowledge Base for myDocs now that you are logged in.

 

Reset your password



Delete

Info

myDigitalOffice will email your credentials once your account is activated.

Check your spam folder for an email from myDigitalOffice before resetting your password.

  1. Go to https://launch.mydigitaloffice.com/ 
  2. Click Don’t remember your password? (under the Password field).
  3. Follow the onscreen prompts. 
  4. You will receive an email with a link for resetting your password.


Decision Tree
Were you able to reset your password?
  • Yes
  • No
  • Add Button
Follow the Log in‍ instructions.
Submit a ticket to myDigitalOffice Support.



Were you able to reset your password?

Yes

 

No

 
 

Excellent! 

You can find additional resources in the MDO Knowledge Base for myDocs now that you are logged in.

 

Submit a Support Ticket requesting assistance with your access.

 

Is your property or organization in the process of onboarding with myDigitalOffice?

Yes

 

No

 
 

Contact your assigned Onboarding Specialist or Onboarding PM for assistance, or email onboarding.support@mydigitaloffice.com.

 

Does your property or organization have an active myDocs subscription?

Yes

 

No

 

I don't know

 
 

Have you checked your spam folder for any emails from myDigitalOffice?

Yes

 

No

 
 

Submit a Support Ticket requesting assistance with your access.

 

Search your spam folders and inboxes for any emails from myDigitalOffice.

Were you able to find your credentials email and logon successfully?

Yes

 

No

 
 

Excellent!

You can find additional resources in the MDO Knowledge Base for myPerspective now that you are logged in.

 

Submit a Support Ticket requesting assistance with your access.

 

Access to myDocs is restricted to those with the appropriate subscription.

To find out more about the solutions offered by MDO visit the MDO website.

Access to myDocs is restricted to those with the appropriate subscription.

Talk to your organization to determine if you have an active subscription.

 

Have you received your myDigitalOffice credentials via email (check your spam folder)?

Yes

 

No

 
 

Follow the instructions in that email.

Were you able to log in successfully?

Yes

 

No

 
 

Excellent! 

You can find additional resources in the MDO Knowledge Base for myPerspective now that you are logged in.

 

Reset your password



Delete

Info

myDigitalOffice will email your credentials once your account is activated.

Check your spam folder for an email from myDigitalOffice before resetting your password.

  1. Go to https://launch.mydigitaloffice.com/ 
  2. Click Don’t remember your password? (under the Password field).
  3. Follow the onscreen prompts. 
  4. You will receive an email with a link for resetting your password.


Decision Tree
Were you able to reset your password?
  • Yes
  • No
  • Add Button
Follow the Log in‍ instructions.
Submit a ticket to myDigitalOffice Support.



Did this resolve the issue?

Yes

 

No

 
 

Excellent! 

You can find additional resources in the MDO Knowledge Base for myPerspective now that you are logged in.

 

Submit a Support Ticket requesting assistance with your access.

 

Is your property or organization in the process of onboarding with myDigitalOffice?

Yes

 

No

 
 

Contact your assigned Onboarding Specialist or Onboarding PM for assistance, or email onboarding.support@mydigitaloffice.com. 

 

Does your property or organization have an active myPerspective subscription?

Yes

 

No

 

I don't know

 
 

Have you checked your spam folder for any emails from myDigitalOffice?

Yes

 

No

 
 

Submit a Support Ticket requesting assistance with your access.

 

Search your spam folders and inboxes for any emails from myDigitalOffice.

Were you able to find your credentials email and logon successfully?

Yes

 

No

 
 

Excellent! 

You can find additional resources in the MDO Knowledge Base for myPerspective now that you are logged in.

 

Submit a Support Ticket requesting assistance with your access.

 

Access to myPerspective is restricted to those with the appropriate subscription.

To find out more about the solutions offered by MDO visit the MDO website.

Access to myPerspective is restricted to those with the appropriate subscription. 

Talk to your organization to determine if you have an active subscription.

Have you received your DataVision credentials (check your spam folder)?

Yes

 

No

 
 

Were you able to access DataVision with your credentials?

Yes

 

No

 
 

Excellent!

 

Submit a Support Ticket requesting assistance with your access.

 

Submit a Support Ticket requesting assistance with your access.

Have you received your myPlan credentials?

Yes

 

No

 
 

Visit the myPlan password reset page to reset your password and access your account.

If you encounter any further issues, visit the myPlan support page.

 

Visit the myPlan support page to submit a ticket requesting your credentials.

Currently, inTouch has its own credentials and is accessible via an inTouch account.

Email assist@intouchdata.com if you require assistance with your access.

Currently, HelloGM has its own credentials. Visit the HelloGM support center for assistance with your account.